Business Growth Case Study
Cloud Cover IT
Cloud Cover IT celebrated their 10th birthday in 2022 and have been working with Business Glasgow since 2015.
Cloud Cover IT's founder Lance Gauld was a sole trader IT support specialist with a 25-year track record and a loyal customer base. In 2012, he decided it was time to grow the business, so he created Cloud Cover IT.
Most organisations see the importance of technology for their future, but many don’t know how to navigate their digital journey. Cloud Cover IT's purpose is to empower organisations through innovations in technology that fuel collaboration and productivity.
From Cloud Cover IT:
"We began working with Business Glasgow in 2015 as part of their Glasgow Guarantee scheme. This was our first attempt at looking for assistance, and our goal was to find some talented young apprentices to join our team and help our company grow. We were hoping that Business Glasgow would be able to make the recruitment process easier and help us find the best candidates.
The Glasgow Guarantee scheme gave us access to a pool of talented candidates and helped with wage costs. With the help of Business Glasgow and Glasgow Guarantee, we successfully hired several employees.
Business Glasgow supported us with our application for the Regional Selective Assistance grant in collaboration with Scottish Enterprise. Our dedicated Business Advisor Irene helped with our financial readiness documentation and assisted us throughout the process.
They also provided essential support when we applied for ISO27001 certification by assisting us through the Glasgow Business Growth Programme. This was by providing a consultant to support us in ensuring that our information management system was fully compliant, which greatly assisted us in achieving our ISO27001 certification. This will help us grow our customer base and will allow us to work with larger organisations and procure as a main contractor as opposed to a sub-contractor.
We were also helped through the Supported Growth Fund to employ Junior Sharepoint Developers to move towards bringing further IIoT solutions into the business and to expand international business through SP Marketplace.
Business Glasgow and the Digital Boost Programme also supported us to educate the development team around user-centred design principles. This allowed the team to understand the context in which users interact with the product, including what issues or challenges they may have.
We have found working with Business Glasgow to be excellent and very helpful. They have worked with us in a way that suits us, rather than imposing rules and regulations, which has been brilliant for an up-and-coming business. We could not fault any of the services that they have provided.
“Cloud Cover IT Services Ltd., has grown its customer base, turnover and staffing year on year. The business is constantly evolving providing excellent solutions and customer service to its clients to assist in improving efficiency and productivity. Business Glasgow is pleased to provide the business with the support to allow it to meet its growth aspirations and to increase turnover and staff within the Glasgow business base. It has been a pleasure to work with the business."
Irene Holding, Business Glasgow Business Adviser
